When carrying out training or assessment, Techno CTA Ltd aims to help all candidates to achieve a successful outcome.
The Bribery Act came into force on 1st July 2011. Under section 7 of the Act, commercial organisations may commit an offence if they fail to prevent persons associated with them committing bribery on their behalf.
We all have a responsibility to protect the environment from the effects of our activities. Techno CTA Ltd takes its responsibilities seriously in this respect.
The Board of Techno CTA Ltd is fully committed to a policy if treating all people fairly. This applies to our employees, our customers, training and assessment candidates and members of the public for whom we provide a service. We welcome applications from all candidates and prospective employees.
It is the policy of Techno CTA Ltd UK Limited to effectively manage its undertakings in such a way as to ensure the health, safety and well-being of its employees, contractors, & candidates.
Quality is integral to Techno CTA Ltd’s working practices. The Quality Policy sets the framework for our approach to continuous improvement, to gain competitive advantage, as well as reinforcing and enhancing the Company’s reputation and image.
The scope of the General Data Protection Regulation (GDPR) covers all data subjects whose personal data is collected in line with the requirements of the GDPR.
Techno CTA Limited, as a Data Controller collects and processes personal data relating to its employees to manage the employment relationship. Techno CTA Limited collects and processes personal data relating to candidates who attend for training to manage and record the training provided and comply with the requirements of industry and regulatory bodies. Techno CTA Limited collects and processes personal data relating to candidates who attend for medical assessment or drug and alcohol screening to manage and record the assessment and screening process and comply with the requirements of industry and regulatory bodies. The organisation is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.
Techno CTA Ltd collects and processes a range of information about you. This includes:
You are required to supply your Data in order to register for booking any courses or with Techno CTA;
You are required to supply your Data in order to register for medical assessment or drug and alcohol screening with Techno CTA;
• your name, address and contact details, including email address and telephone number, date of birth, age and gender;
• your national insurance number;
• Sentinel Number
• Personal photographic identity- e.g. driving licence, passport or resident card.
• your name, address and contact details, including email address and telephone number, date of birth, age and gender;
• sensitive data including information about your medical history, current health conditions, including whether or not you have a disability and details of any medication you are taking. The information is collected so that we can make an assessment on your fitness to work and allow us to identify any adjustments to working to ensure the safety of yourself and others within the workplace.
Your data is handled with strict confidentiality and kept secure.
We need a small amount of information from our Suppliers to ensure that things run smoothly. We need contact details of relevant individuals at your organisation so that we can communicate with you. We also need other information such as your bank details so that we can pay for the services you provide (if this is part of the contractual arrangements between us).
The main reasons for using Supplier data are to ensure that the contractual arrangements between us can properly be implemented so that the relationship can run smoothly, and to comply with legal requirements.
Employee records are necessary for the formulation and implementation of employment policies and procedures for recruitment, training, promotion, dismissal etc. Some of these are required by law and others enable personnel to monitor other processes. Accurate records help ensure that employees receive their correct pay, annual leave, pension and other entitlements and benefits. They can be used to monitor fair and consistent treatment of staff.
Techno CTA are committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we store on either on our web- based system or as courses scanned as electronic files will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. Please note that this policy only relates to personal data stored on the TECHNO CTA systems;
For the purpose of GDPR, Techno CTA are data controllers. Techno CTA is registered in England and Wales under company number 8918382 and data controller number ZA063008.
Training:
We want you to achieve and place high expectations on all our learners. Therefore, we are expected and required to collect certain information that allows us to get to know you better. This also ensures that you are on the correct course based on your needs.
We are also required to monitor your progress and report back to regulating authorities/awarding bodies.
Medical Assessment / Drug and Alcohol Screening:
Our Occupational Health Department provides comprehensive medical assessments and drug and alcohol screening to help make the workplace safer for you and those you work with. The information is collected so that we can be sure we have assessed the correct individual, make an assessment on your fitness to work and allow us to identify and recommend any reasonable adjustments to working.
Lawful Basis
Technoc CTA holds personal data for its employees and customers under the lawful basis of ‘Contract’. This is where the processing is necessary for a contract we have with the individual, or as part of specific steps before entering into a contract such as obtaining a quotation or recruitment processes.
Techno CTA holds personal data where there is a legal obligation and the processing is necessary for us to comply with the law e.g. tax law.
Techno CTA holds personal data (including sensitive data in the form of medical assessment and drug and alcohol screening records) under the lawful basis of legitimate interest for the purpose of ‘preventive or occupational medicine where processing is necessary for the purposes of, for the assessment of the working capacity of the employee’.
Techno CTA holds personal data under the lawful basis of consent. We use consent where it can offer people real choice and control over how their data is used for example data used for marketing purposes. The company ensures consent of the data subject is freely given and gives a clear, specific and unambiguous indication of the data subject's wishes. We use ‘opt-in’ rather than ‘opt-out’ consents that signifies agreement to each type of processing.
We will only share your training information with organisations who require to know what course you are taking and regulate the training industry i.e. your primary sponsor/ employer and Sentinel/IOSH/NPORS or any awarding bodies in concern with the course booked through Techno CTA. We will not pass on or sell your data onto third parties. Other than that, what is needed to update regulatory/awarding bodies e.g. such as Sentinel.
We will only share the outcome of the medical assessment and / or drug and alcohol screening and the minimum medical information required to ensure your safety whilst working, with your primary sponsor/ employer, Sentinel and Network Rail.
Other medical information you disclose to us, will only be shared with Occupational Health professionals and laboratory staff involved in your assessment. The information may also be viewed by professionals during audit processes for the purpose of maintaining our professional standards and necessary certifications to delver our service.
Examples of what we do with your information but not restricted to; complete pre-course eligibility checks, create individual learning plans, contact you for quality assurance monitoring purposes, monitor your course progress, register you with the appropriate awarding body, update rail competence regulators such as Sentinel.
We do not contact learners for marketing reasons. We may contact companies by email with promotions, special offers and associated products and services they may be interested in. Companies can unsubscribe at any time and they can opt in and opt out on our website.
We will only keep your information for as long as we have to which has been mandated by regulatory bodies. We will keep;
In other cases, we will store personal information for the periods needed for the purposes for which the information was collected or for which it is to be further processed.
Once the courses are completed the hard and electronical files at stored away.
You data will only be retrieved if there are internal/external audits and those files are required for inspection by the governing body auditors or for legal reasons.
We use information held about you in the following ways:
If Techno CTA needs to contact, you it will use the phone number and email address been provided to us.
We want to make sure that any personal information we hold about you is up to date. So, if you think your personal information is inaccurate, you can ask us to correct or remove it at no charge to you by contacting 0207 055 0877 or info@tecnocta.co.uk
When contacting please clearly identify yourself and the information you require, and we may ask you to provide identification to ensure we do not disclose your information to the wrong person.
Even if we already hold your personal data, you still have various rights in relation to it. To get in touch about these, please contact us. We will seek to deal with your request without undue delay, and in any event in accordance with the requirements of any applicable laws. Please note that we may keep a record of your communications to help us resolve any issues which you raise. Right to object: If we are using your data because we deem it necessary for our legitimate interests to do so, and you do not agree, you have the right to object. We will respond to your request within 30 days (although we may be allowed to extend this period in certain cases). Generally, we will only disagree with you if certain limited conditions apply. Right to withdraw consent: Where we have obtained your consent to process your personal data or consent to market to you, you may withdraw your consent at any time.
Data Subject Access Requests: You have the right to ask us to confirm what information we hold about you at any time, and you may ask us to modify, update or delete such information. At this point we may comply with your request or, additionally do one of the following:
Right to erasure: In certain situations (for example, where we have processed your data unlawfully), you have the right to request us to “erase” your personal data. We will respond to your request within 30 days (although we may be allowed to extend this period in certain cases) and will only disagree with you if certain limited conditions apply. If we do agree to your request, we will Delete your data but will generally assume that you would prefer us to keep a note of your name on our register of individuals who would prefer not to be contacted. That way, we will minimise the chances of you being contacted in the future where your data are collected in unconnected circumstances. If you would prefer us not to do this, you are free to say so.
Right to lodge a complaint with a supervisory authority: You also have the right to lodge a complaint with your local supervisory authority or the Information Commissioners Office.
We will collect and process the following data about you:
We use our reasonable endeavours to make sure information on this Website is accurate and up to date but before you rely on anything please contact us or double check the information from another source.
Techno CTA Website may also contain links to external Internet websites. We have included such links for your ease of reference but please note that we have no control over the contents of these websites and do not endorse their content and cannot accept responsibility for them. You access such websites at your own risk.
The right to complain
We always seek to treat an individual’s data fairly - however, individuals have the right to complain to us and we will investigate and respond accordingly within one month. Complaints should be sent via email to :
Should the response not be resolved to the satisfaction of the complainant, you can also take up your issue with the Information Commissioner’s Office (the ICO) at the following address:
The Information Commissioner’s Office, Wycliffe House, Water Ln, Wilmslow SK9 5AF
2. Within 10 working days of receiving the appeal, the co-ordinator must ask the product manager NVQ’s or the Construction Verification Manager to call an appeals panel. The panel will be set up by the awarding organisation.
3. The candidate may speak to the appeals panel or be represented by an advisor or both can make a written submission. The assessor may be asked to attend the appeals panel to answer any questions.
4. The appeals panel will discuss the matter in private and reach a majority decision. The decision will be sent to the candidate within 5 working days. The decision will also be sent to the assessor and assessment centre.
5. If you are still dissatisfied with the decision after Stage 3, you have the right to go to the regulatory body. The Internal verifier who acted at Stage 3 must send the following details to the Assessment Centre Co-ordinator;
The company are committed to preventing Bribery by persons associated with the company and commit to carrying out our business in a fair, honest and open way, commit to zero tolerance towards bribery and believe that by rejecting Bribery our reputation will be enhanced further and customers and suppliers will have increased levels of confidence in dealing with us.
We have assessed the risks within the organisation and have procedures in place to cover a range of principles surrounding our policy including top level involvement, due diligence on staff, communication and monitoring & review.
For clarity the company may undertake various marketing events and entertainment functions that clients are invited to attend, and we do this to get to know our clients, create opportunities to obtain feedback and explain more about our services.
We also believe that good business relationships are built between companies with similar cultures. Such events allow parties to identify respective culture and assess each other’s attitudes towards key business issues. In addition, we sometimes meet clients for discussions over a meal as a speedier or more convenient way to achieve the above or just as a way to extend the working day in carrying out the normal business activities of customer service, planning, monitoring activity or review.
The company may give away small branded promotional items to many clients and on occasion we give small and low-cost gifts at Christmas to help build name awareness. Sometimes, to help support good causes that are brought to our attention by clients, we contribute to charitable endeavours - typically sponsored achievements, but we always keep this relatively low and in proportion. We will always respect clients’ own requirements for their staff not to attend functions and abide by any contractual requirements between the parties that restrict such meetings or acceptance of gifts, however small.
Where events or entertainment functions do take place, we have procedures in place to keep such invitations proportional and purposeful. There is full transparency of transactions, expense claims and disclosure of information across our central staff monitoring and reviewing marketing and entertainment expenditure. Management approval and signing off checks are in place to verify compliance.
Outside of our normal business activities, described above, we wish to make it clear that it is forbidden for any employee to offer, promise or give a financial or other advantage to another person in an attempt to bring about any improper conduct by that person In addition employees must never accept or take any financial or other advantage from persons in our supply chain where it is intended that the employee should act improperly towards that supplier as a result.
“The consequences of breaching our policy on Bribery for employees will be Immediate
Disciplinary Action”.
The company recognises the importance of environmental responsibility throughout all its activities. All employees are required to ensure that environmental issues are carefully considered in the planning, controlling and execution of all work and utilising the principals of BS EN ISO 14001 2015.
The company is committed to:
The company is committed to the continued review and improvement of its environmental performance as appropriate to the nature and scale of its operations. Senior Management has overall responsibility for this Environmental Policy.
Techno Construction and Training Assessment Ltd is committed to the Equity Act 2010, equality of opportunity to ensure that people are judged on their merits. Techno Construction and Training Assessment Ltd. is committed to eliminating discrimination and encouraging diversity amongst our workforce. Our aim is that our workforce will be truly representative of all sections of society and each employee feels respected and able to give of their best. To that end the purpose of this policy is to provide equality and fairness for all in our employment and not to discriminate on grounds of gender, marital status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion or age. We oppose all forms of unlawful and unfair discrimination.
Techno Construction and Training Assessment Ltdstaff, whether part-time, full-time or temporary, will be treated fairly and with respect. Selection for employment, promotion, training or any other benefit will be on the basis of aptitude and ability.
All employees will be helped and encouraged to develop their full potential and the talents and resources of the workforce will be fully utilised to maximise the efficiency of the organisation.
Techno Construction and Training Assessment Ltdis committed to eliminating discrimination and encouraging diversity amongst our workforce. Our aim is that our workforce will be truly representative of all sections of society and each employee feels respected and able to give of their best.
To that end the purpose of this policy is to provide equality and fairness for all in our employment and not to discriminate on grounds of gender, marital status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion or age. We oppose all forms of unlawful and unfair discrimination. Techno Construction and Training Assessment Ltd ‘s staff, whether part-time, full-time or temporary, will be treated fairly and with respect. Selection for employment, promotion, training or any other benefit will be on the basis of aptitude and ability.
All employees will be helped and encouraged to develop their full potential and the talents and resources of the workforce will be fully utilised to maximise the efficiency of the organisation
Techno Construction and Training Assessment Ltd’scommitment includes:
This policy is fully supported by senior management and has been agreed with employee representatives. The policy will be monitored continuously and reviewed as a minimum annually.
Equal Opportunities practice is developing constantly as social attitudes and legislation change. Techno Construction and Training Assessment Ltdwill keep its policies under review and will implement changes where these could improve equality of opportunity. This commitment applies to all Techno Construction and Training Assessment Ltd’semployment policies and procedures, not just those specifically connected with Equal Opportunities.
Discrimination is unequal or differential treatment which leads to one person being treated,favourably than others are, or would be, treated in the same or similar circumstances on the grounds of race, sex, pregnancy and maternity, marital or civil partnership status, gender reassignment, disability, religion or beliefs, age or sexual orientation. Discrimination may be direct or indirect.
Example: A requirement that all employees must be 6ft tall if that requirement is not justified by the position would indirectly discriminate against employees with an oriental ethnic origin, as they are less likely to be able to fulfil this requirement.
Harassment is physical, verbal or non-verbal behaviour which is unwanted and personally offensive to the recipient, and which causes the recipient to feel threatened, humiliated, intimidated, patronised, denigrated, bullied, distressed or harassed.
This occurs when a person is treated less favourably because they have bought or intend to bring proceedings, or they have given or intend to give evidence. The way in which complaints of unlawful discrimination harassment and victimisation will be handled
Discrimination harassment and victimisation are often complex matters, and there is no single way of dealing with every suspected or alleged instance. In some cases employees may be able to deal satisfactorily with an issue by raising it with their immediate manager.
If an employee wishes to make a formal complaint he orshe should use the Company’sGrievance Procedure which is set out in the Employee Handbook.
The Company will treat seriously all allegations of unlawful discrimination or harassment.
If an employee is accused of unlawful discrimination harassment or victimisation, the
Company will investigate the matter fully.
In the course of the investigation the employee will be given the opportunity to respond to the allegation and provide an explanation of his or her actions.
If the Company concludes that no unlawful discrimination or harassment has occurred, this will be the end of the matter.
If the Company concludes that the claim is false or malicious the complainant may be subject to disciplinary action. If on the other hand the Company concludes that the employee’s actions amount to unlawful discrimination or harassment he or she may besubject to disciplinary action, up to and including summary dismissal for grossmisconduct.
‘Positive action’ means the steps that the Company can take to encouragepeople from groups with different needs or with a past record of disadvantage or low participation, to apply for positions within the Company. If the Company chooses to utilise positive action in recruitment, this will not be used to treat people with a protected characteristic more favourably, it will be used only in tie-break situations, when there are two candidates of equal merit applying for the same position
The Company will not tolerate unlawful discrimination harassment or victimisation of any kind in the working environment and will take positive action to prevent its occurrence.
In this connection the Company will monitor its policies and will implement changes in order to improve them as social attitudes and legislation change. This commitment applies to all the Company’s employment policies and procedures, not just those specifically concerned with Equal Opportunities.
This policy is fully supported by senior management and has been agreed with employee representatives. The policy will be monitored continuously and reviewed as a minimum annually.
Techno CTA Ltd. are committed to providing the highest possible level of service in satisfying the requirements of our customers in the provision of Temporary Agency personnel In order to ensure that we achieve excellence in all our activities we have implemented a formal quality management system, which is based on the principles of BS EN ISO 9001: 2015.
